In a recent blog on Eric Holdeman's Disaster Zone, Eric quoted Pascal Schuback on using technology for EM. I agree with Pascal's and Eric's comments, but think there is another layer to consider. What about the Emergency Manager who is on top of technology, who wants to move forward, but the "mastadons" are the bean counters and the senior approvers? We all know people who have the authority to approve these projects who can not spell VOIP, let alone understand it.
This is just another example of the widely diversified talents required of emergency managers. Not only do you have to understand the technology, you have to be able to explain it to the non-techies and justify it to the approvers. The tip for today is building your support structure to get these things moved forward. Most of the technology can benefit everyone at some level. Make sure you take advantage of that fact to garner support for the project.