Mayor Richard M. Daley today announced the completion of major upgrades to Chicago's Computer Aided Dispatch (CAD) system at a press conference at the Office of Emergency Management and Communications (OEMC), 1411 W. Madison St.
The CAD system coordinates the City's delivery of police, fire and Emergency Medical Service resources to 911 calls
"On an average day, Chicago's 911 Center answers 15,000 calls for emergency service. Our call takers and dispatchers answer those calls with calm professionalism. Their job is a critical one," said Mayor Daley
"That is why it is so important that we provide 911 with the best tools availble to assist the residents who are calling in need," he said.
The upgrade was paid for by a $6 million grant from the United States Department of Homeland Security and includes a new UNIX operating system, an upgraded Oracle database, new HP servers and Storage Area Network cabinets.
One of the most groundbreaking elements of this upgrade is the integration of the Operation Virtual Shield (OVS) camera network into each CAD workstation.